Privacy Policy
Introduction
Your privacy is important to Simplifis (2020) Limited trading as Reforge Energy (“Reforge Energy”, “we”, “us”) (referred to in this Privacy Policy as we, our or us). This Privacy Policy is aligned with the Privacy Act 2020 and sets out the rights you have concerning the personal information we collect. Please take a moment to read this policy and understand it.
This policy covers our website at www.reforge.energy (the “Website”), enquiries via our LinkedIn page, and project portals.
We may modify or amend this Privacy Policy from time to time by posting an updated version on our website (Website). By continuing to use the Website or any of our products and services, you consent to any such amendments. This Privacy Policy explains:
- How we collect personal information.
- The type of personal information we collect.
- How we use and share your personal information.
- How we use cookies and log files.
- Responsibility for personal information collected through linked third-party websites.
- How you can access/amend your personal information.
- How long we hold personal information.
- How we protect personal information and data.
- Legal rights around managing your privacy.
- Who you can contact for further information.
If we collect personal information jointly with a partner, we will tell you who is responsible for your information and how to contact them.
We may share personal information with our technology and delivery partners, subcontractors, and project owners where needed to deliver our services.
If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
How we collect personal information
We collect personal information about you by the following means:
- When you or someone on your behalf purchase a product or service from us.
- When you or someone on your behalf update your information on our website.
- When you or someone on your behalf contact us.
- When we otherwise provide information or services to you or when your information is captured in the process of collecting information through the services we provide.
The kind of personal information we collect
We may collect personal information and data from the following sources:
- Our customer’s workflow policies and practices.
- Third-party data about our customers in connection to our services, including information from:
- Inland Revenue.
- Credit reporting companies.
- Data and analytics on our customer’s use of our services.
- Traffic, visitor information, and analytics relating to the use of our website and other online aspects of our services.
We collect the personal information you give us or authorise others to provide to us (which may include your name, date of birth, contact telephone number, email address, and home address). We may also keep a record of communications we have with you, information we obtain in the updates about our services for providing products and/or services to you and any information that you acquire from us.
When you make a payment through the Website, it directs you to a secure payment processing website for payments by credit card or direct transfer. We do not collect or store your payment information but may collect and store transaction data and invoicing details.
If you make a payment to us (for example by invoice or a secure gateway), we do not collect or store your card data; we may store transaction and invoicing details.
If you choose not to provide us with your personal information, we may be unable to provide you with access to some or all of our services.
How we use and share your personal information:
By accessing or using the services, the website, or by providing information to us, you consent to:
- Our collection of personal information and data in accordance with this policy.
- The onward transfer, processing, collection use, disclosure, retention, and storage of information and data as described in this policy.
- Indicative retention periods: enquiries 24 months; project records 7 years; job applications 12 months unless hired.
- We use your personal information for the following purposes:
- To provide you with products and services you may have registered for or purchased from us.
- To reply to your queries.
- To comply with relevant laws and regulations.
- We will notify you of any specific purpose at the time your personal information is collected.
- For our administrative purposes (including debt recovery if relevant).
- To protect our legitimate safety and security concerns.
- To improve your experience with our products and services.
- To communicate with you, we might send you surveys or ask you to participate in research to better understand how we can improve our products and services or test new products and services.
- To provide, operate, protect, improve, optimise and otherwise manage our products and services, including by using analytics and customer relationship management tools.
- We may disclose information about you (including your identity):
- To our service providers and other third parties (to the extent reasonably required) who:
- Assist and enable us to use your personal information to support the delivery of our products, services to you, or the information you have requested.
- Perform tasks on our behalf (such as website maintenance and development, data analytics, survey operators or research partners).
- To our affiliates and related entities.
- To our professional agents when required.
- To any person you authorise us to disclose information to.
- By written request to government agencies.
- If we are required to do so during the updates about our services of legal proceedings or other investigations.
How we use cookies
The Website, any news updates, or other communications we have with you may contain links to third-party websites. Unless expressly stated otherwise, these websites have not been developed by or controlled by Reforge Energy. They are provided for your convenience only and do not imply that we check, endorse, approve, or agree with the privacy practices of the third-party websites linked to them. We encourage you to be aware when you leave our website and to read the privacy statements of each and every website you visit.
More information about our website, and the terms of use applicable to it, can be found on the ‘Terms and Conditions‘ page on the website.
How you can access/amend your personal information
You may provide and update any personal preferences you may have regarding our coursesupdates about our services, products, or services through the page on the website, and these may be used for the purposes of providing you with information that we think may be of interest to you.
To access the personal information being held by us, or to request a copy, or to request a correction to that information, please contact the privacy officer on hello@simplifis.co.nz , and we will comply with any request to the extent required under applicable law:
- If you wish to access or change your personal information, we may ask you for additional information to confirm your identity and for security purposes, in particular before disclosing personal information to you.
- If you request access to, or a copy of, your personal information, we will provide you with a copy of the personal information we hold:
- If you request a correction and we agree that your personal information needs correcting, an amended record of your personal information will be provided.
- If you request the removal of your personal information from our systems, we will delete it, noting that this will impact our ability to provide products and services to you in the future, and that this removal only relates to personal information, and does not include the activities you have undertaken with us in the past.
Release, amendment, and removal of personal information are subject to legal and other permissible considerations, we will make every reasonable effort to respond to your request promptly or inform you if we require further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
How long we hold personal information
We will keep your personal information for only as long as necessary for use in connection with the purpose for which it was collected.
Protecting personal information and data
We will take appropriate steps to ensure that your personal information is managed, stored and transferred in accordance with applicable law to protect your privacy rights and interests. To this end:
- Where we transfer your personal information to third parties who help provide our products and services, we obtain contractual commitments from them to protect your personal information.
- Where we receive requests for information from law enforcement or regulators, we validate these requests before any personal information is disclosed.
- We put in place other appropriate safeguards as determined by applicable law.
Information may be hosted internally or by third party cloud services, and as a result, personal information and data may be processed and stored outside New Zealand. By providing personal information, Clients acknowledge that some third-party service providers may be in countries which do not have the same level of privacy laws as New Zealand and they consent to the transfer of personal information in these circumstances.
Some of our service providers are based in Australia and other countries. Where required, we use contractual safeguards for cross-border transfers.
We use cookies and analytics on the Website. You can manage cookies via your browser or our cookie banner.
You have a right to contact us for more information about the safeguards we have in place (including a copy of relevant data protection measures within contractual commitments) to ensure the adequate protection of your personal information when this is transferred, as mentioned above.
Legal rights around managing your privacy
We are committed to protecting the security of your personal information, and we take all reasonable precautions to protect it from Privacy Breaches, namely:
- Unauthorised or accidental access, disclosure, alteration, loss, or destruction of your personal information.
- Actions which prevent us from accessing your personal information temporarily or permanently.
If your personal information is subject to a privacy breach which causes or is likely to cause serious harm, we will notify you and the Privacy Commissioner in accordance with our obligations under the Privacy Act 2020.
Amendments to this Privacy Policy
From time to time, it may be necessary for us to renew or revise this Privacy Policy. The Privacy Policy was last updated in October 2024. We reserve the right to change or replace this Privacy Policy at any time.
Who you can contact for further information
If you have any queries about this Privacy Policy or personal information we have collected, please contact our Privacy Officer at:
Postal Address: PO Box 99381, Waikato Mail Centre, Hamilton 3240
Email Address: hello@simplifis.co.nz
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